| Address: | Hyderabad, Telangana, 500015 |
I would never recommend or fly with spice jet for the kind of service you guys provide. I booked my flights online from hyderabad to bangkok on 29/03/2019, travelling on 18/04/2019 returning on 24/04/2019 with pnr: ycfl9t. I received a call from ur customer service team on 03/04/2019 and they told me tht the flights were cancelled from their end and they would refund the amount as early as possible. It’s been 9 days and till now there has been no refund and when i called to enquire about the same to customer service the lady was very rude and told me it will take an other 10 business days, which is not at all acceptable, when it’s cancelled from ur end you guys need to take an initiative and do refund asap, so tht we can continue wth our holiday. My hotels are booked and paid and all my costs have already been paid and bcoz o[censored] guys i’m loosing my money as the booking can not be cancelled and my holiday is also ruined. When u can’t deliver your service as promised you should atleast get it delivered by the third party and book my tickets alternatively from an other airlines. I asked her if i cud speak to ur manager and she refused and said she can not escalate my call. U guys have cx service at all. Pls refund the amount asap and stop cheating cx’s. Was this information helpful? | 
I would like to complaint for you for the flight delay from madurai to Dubai and I was waiting for the long time more than 9 hours in airport and I lost my 2 days salary also
Please consider this my complaint and do the needful
Thank you
1. Nobody has a duty to respond to anonymous or to indefinite complaint.
2. Nobody, except the passenger and staff of the air carrier, can see the reservation - PNR.
After the flight is completed or the flight is cancelled the air carrier removes PNR in the archive.
3. So, in order to conclude, is a passenger eligible for refund or compensation,
until the processing the case further, kindly attach in visible form for the public:-
3.1.
- primary full reservation : PNR and relevent invoice or bank extract
- e-ticket in full,
- boarding pass, if you the passenger owns
- BAG TAG, which was issued during check-in procedure, if the dispute relates to damaged or missing baggage.
3.2. Notification of the cancellation or the explanation regarding the notification on the cancellation with date / time and valid source of such notification .
3.3. Each complaint of passenger and, which had to state
- date (server or email program),
- your name, address, email,
- name, address (IDs) of the air carrier, if known,
- your explanation regarding the reason of the refund / compensation
- your exact request,
if passenger wants to process with the claim at this site.
4. The attached reply of the agent of the air carrier, if the passenger had got such reply,
in .txt or .html format in the form of the extract from email program.
4.1. Property damage report or PIR, if the dipute relates to the danage baggage.
The duty of the air carrier to process with the request on refund or the compensation within 7 days, maximum 21 days, following
- correct notification of the cancellation or
- complaint of the passenger (of the payer) or
- date of PIR .
Failure to do so in time is a reason to initiate a case before the Department General of Civil Aviation (DGCA) of ministry of civil aviation in your state of India, or
to fill the civil suit before the district court in the state of the residence of the passenger or elsewhere, depninf upon air carrier origin, origination airport, destination airport.
The legal assistance can cost from ~6000 rupees, plus government fees of 100 or 2000 rupees,
before the customers court or before the district court in the state of the residence of the passenger.
The procedure before DGCA is free, upon you chose the legal professional for presentation.
It is unclear without the above documents is the passenger eligible to claim anything.
You can send the above ALL requested documents to email < aryan(at)vivaldi.net > for the preliminary evaluation. Failure to do so or failure to submit them later than in 15 days, can make the claim invalid.
Regards,
sr manager for ICAO / IATA irregulations matters,
Aryan engineers Ltd
email < aryan(at)vivaldi.net >