Spice Jet Airlines — booking for spicejet mumbai to hubli flight not completed but amount got deducted two times

I was trying to book flight ticket for my husband bharat kataraki on[protected] from mumbai to hubli 14.50 spicejet flight. After entering the personal details amount got deducted but due to technical errors payment dint get processed and i did not get ticket or the amount back.. Without knowing the error in the website i had unsuccessfully tried two times and lost 12, 000 for the two tickets. Have not received any refund notification till now nor i got the ticket.