[Resolved]  Spice Jet Airlines — Booking under discount scheme

Address:

Mumbai City, Maharashtra

Sir, SpiceJet had announced a discount scheme for bookings from 15/07/2014 to 17/07/2014 for travel from 16/08/2014 to 30/09/2014. Yesterday, I was booking two adult tickets for a flight from Mumbai to Kochi from the company's site for travel on 27/08/2014...The 8.50 flight from Mumbai showed ticket fare as Rs.2999/-per person and Rs.5998/- for two adults. However as I was booking, on line, suddenly they changed the fare and charged me Rs. 8954/- for two tickets plus convenience fee of Rs.200/-.Total Rs.9154/-. My PNR is S3VQGV. Today morning as I checked the company site I found that tickets were still available for Rs. 2999/- per person for the same flight i.e.the 8.50 flight from Mumbai to Kochi on 27/08/2014. I tried sending my complaint to their customercare Email address([protected]@spicejet.com) but it bounced back.I then tried speaking to their customer care rep who was unable to give me a convincing reply and said would revert back after speaking to higher ups. She is yet to revert back. I request for refund of excess fare charged. Regards Srikumar Pillai ([protected])