Spice Jet Airlines — cancellation of bookings of two members in pnr : qbgm7g

Address:

221, Bahawalpur CGHS, Plot-1, Sector-4, Dwarka, New Delhi, New Delhi, Delhi, 110075

Dear sir,
I visited spicejet counter at domestic terminal 1d, delhi at 1610 hrs on 03 may 2019 to get bookings of two members (Mr tarun lal & mrs ira goswami) cancelled in pnr : qbgm7g (Delhi to dharamsala on 06 jun 2019 & dharamsala to delhi on 10 jun 2019). The spicejet official confirmed to me that my request has been accepted and the two bookings have been cancelled. Since there was no official confirmation on mail id (P. [protected]@gmail.com), i again checked for the same from spicejet official on duty at 1730 hrs. However, this time the lady on duty stated that the same is not possible being in restricted fare (Family and friend). It is categorically mentioned in the ticket that cancellation in r/o bookings made under this fare shall be permissible if minimum of four (04) passengers are retained in booking.in my case i am retaining 05 five passengers after cancelling booking in r/o two passengers only.
Please help.