Spice Jet Airlines — Cancellation of Flight SG-215 & SG-216 dtd 10.04,28.04 & 06.06.15

Address:

Mumbai City, Maharashtra

I received a mail from your end on 03.04.15 that flight SG-215 (PNR-BYZWXQ) flying from Mumbai to Trivandrum on 10.04.15 has been rescheduled. I had booked this ticket on 9th September 14!! Based on your mail correspondence when I enquired with customer service I was informed that you have stopped operating Mumbai-Trivandrum route & that the flights operating on that route have been cancelled permanently. This is highly surprising as you have mentioned "Rescheduled" in your mail which is misleading!! I find it highly disturbing & surprising that this information was provided to me a few days before the scheduled flight date & that too when I called up your customer service. The information about route cancellation should have be proactively provided by you well in advance. This is a serious lapse of service at your end. I have booked the following flights for Mumbai-Trivandrum & return with you: 1. SG 215 (PNR-BYZWXQ) dated 10.04.15 2.SG-216 (PNR-O7CK8J) dated 28.04.15 3. SG-216 (PNR-UDKGRX) dated 06.06.15 I presume that since you have stopped operating this route, all the above flights will be cancelled as well. Not only have you put the customer under severe inconvenience by cancelling the route altogether, you also have not informed the customer about the cancellation. I had to call you to understand about the cancellation .I would not have received this information had I not called. Such kind of pathetic service is not expected from an organization like yours. As you know that you have cancelled the flights with a very short notice of so called "Rescheduling" & this being peak season for travelling, rebooking tickets again would be a very expensive affair. Your irresponsible & negligent act will cause undesired mental, physical & monetary inconvenience to me for which I seek appropriate compensation from your end. This compensation should include: 1.Arrangement/Compensation of alternative flight for all passengers from Mumbai-Trivandrum & back as per our travel schedule. 2.Interest cost incurred on the flight booking from the period of booking i.e Sep 14 to Apr 15 3.Monetary compensation for mental & physical inconvenience caused. 4. Monetary compensation for waste of my time corresponding with your customer service & mail. 5.Complete refund of my booking money. I would also like to highlight the indifferent attitude of your customer service executive which adds to the unprofessional approach of the company towards customers . Your customer executive cut the call in midst of my conversation in spite of my request to continue the call seeking resolution. This reflects very badly on the attitude of your organization towards customers. I had booked the flight tickets for an important event at my native place well in advance & because of your mismanagement I am stuck without an option to reach on time without incurring an exorbitant amount of money & inconvenience. Is this the way to treat customers??? Service oriented industry like yours should take customers on priority before anything else but that is totally missing in this case!! I have not received any reply to my mail dated 03.04.15 since 4 days.Nobody picks up in customer care!I have tried calling atleast 100 times now in last 2 days! It is highly disturbing to see such acts from a reputed company like yours & I hope that necessary steps would be taken from your side to resolve the issue & provide compensation as demanded above.