Spice Jet Airlines — cancellation of flight suddenly and not providing any alternative.

Rinki Jha

from Bengaluru, Karnataka

Address:

Prestige Ferns Residency,Harlur Road,Bengaluru, 560102

We had flight flight pnr-df1nnx (Sg 715) dated 21-apr-2019 from bagdogra to bengaluru of spice jet booked for 2 people. The flight charge from bagdogra to bangalore was 10000/- but as they suddenly cancelled the flight and refunded only that much amount without providing any alternative. Out of panick we again booked flights that cost us 23000/-. Being from a middle class family that is way too high amount for us and we are in that situtation because of spicejet. There customercare platform is also not responsive. We want the extra amount that we have to pay from spicejet because it's their fault.

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Comments

supervisor

Ms. Rinki Jha

The described public complaint is chaotic and with multiple errors:

1. There is no PNR DF1NNX associated with passenger Jha

2. The date 21 APRIl 2019 is a forthcomming date, not the past one.

3. There is no evidence of payment (10000 or 23000) seen .

4. When and where, who, infomed that flight is acncelled?

5. You have not stated in the public complaint:
- what do you want and
- who mus provide the service for you,

according to your thought?

It is not mandatory, but it is in the interests of the passenger, if she or he wants the compensation ("money back)" or the legal act,
to hire a lawyer or the lagal professional for the presentation of the case before the authorities.

Such service (assitance) can cost from rupees 4000 per case for 2 passengers
before the public authority authority or rupees 8000 before the court,
if the hired assistant is a professional in the civil aviation matters.

Regards.

sr manager for ICAO / IATA irregulations matters (Asia and Europe)
Aryan engineers Ltd
e--mail: aryan (at) vivaldi.net