Spice Jet Airlines — Cancellation of ticket

In the middle of April, my wife had booked us on a flight from Hyderabad t Dehradun via Bangalore (PNR: Y5Y5KR). It was scheduled to depart on 14th May 2021 at 5AM and land in Dehradun on 14th May 2021 at 11AM. However, that flight got cancelled and we were put on a flight that now arrives in Dehradun on 15th May 2021 at !2:20 AM. Due to this, we have requested Spicejet to cancel our flight. However, they have charges us Rs. 5, 998 for cancellation. Since they did not provide us with any alternate flights, this fee is unreasonable.

We had written to them on Sunday, 9th May 2021 (Case Number:[protected] but have not received a reply.

We request you to look into this.

Regards,
Shrey Dugar