Spice Jet Airlines — Cancellation online not effected

Address:

Coimbatore, Tamil Nadu

I have cancelled the ticket PNR Z38KGL booked online on 13th May and cancelled online around 20th of May 2015, got ack . As refund delayed, sent a mail to this address on 3rd June for which no ack received. . Hence to day contacted Helpline. I am shocked to know that my booking is still alive. However I requested the helpline to cancel the same and he confirmed cancellation. How can this airline function so negligent with its website which is misleading and no ack for my mail sent from my ID along with the copy o[censored]r ack for cancellation.? this is really bad and condemnable. Kindly expedite my refund.