Spice Jet Airlines — Cancellation refund amount

Address:

Hyderabad, Andhra Pradesh

I booked SPICEJET on December 16th from Tirupati to Hyderabad.The Flight was cancelled by spicejet due to their internal problems . Spice jet agent at Tirupati aiport has given me the canellation acknowledgement. He said the amount would the credited back in 2 weeks. Its almost one and half month and i did not get back my amount till. When i called spice jet agent at tirupati, he simply saying its not his in hand and advised to call the toll free. When i tried Toll free i did not get any response and just i am getting a music inspite of waiting for 15 mins.. At last luckily i got the cutomer service, they told they will have a look on it but not willing to give any reference number for the communication made.Its very bad and unfair on part of spicejet to cheat the customers like this.. Reference No : E49UMS Tirupati to Hyderrabd - Dec 16th 2014 - flight SG 1042 dated 16-Dec-14. Request to you to please address this issue in getting back my amount.. Thanks Subbarao