Spice Jet Airlines — Cancellation/refunds - top-ups

Dear Sir,

Fed up with your commitments.

Response vide Ref No. 00006489
Response vide Ref No. 00007265

You guys just failed all the commitments.
When i call to customer care they just give me a commitment of resolving within one hour and fail every time. Notwitthstanding to tell being on hold for hours on hold before a customer care executive comes on line.

Didn't expect such a pathetic service from a very reputed airline.

if you guys can solve my issue so just say NO instead of falls commitments.

these mails are sent to spicejet more than 1 month back for which i didnt got any response whatsoever.

No refund on cancellations - Customer service executive says will reflect in credit shell which never does - PNR OD9INK (Rs.1424) cancelled on 7th June 2016 & PNR F8NI8T (Rs.1031) cancelled on 21/9/2016.

Further top-up amount of Rs.5032/- in my spice-club membership has gone nowhere. I have neither got back that amount in my account nor reflects in my credit shell account. Credit card debited and spiceclub dashboards says success. But amount not available for booking. Where has the money gone?

Spiceclub membership is BS and Spicejet airlines are swindlers. I want all my money back refunded to my credit card account and I am never going to travel this airline nor recommend to anyone.

There is no escalation matrix mentioned anywhere. Custrelations do not respond to your mails. Call centres either give false committments or do not know what they are talking. Where does a common man go for redressal of his losses? SPICEJET - SWINDLERS.