Spice Jet Airlines — care of luggage | |||
I was travelled in spicejet flight no. Sg 939 on 12th apr'2019 with pnr no. Z8egtf from srinagar to delhi. My luggage sg no. [protected] and seq no. 0047 was allotted to me during said journey. On reaching at delhi i found that my luggage was found in shabby condition and also wet everything in the bag. It shows clear that spicejet staff is not taking care of language of the passengers. Resultantly my things available in the bag damaged. Thereafter i approached a counter of spicejet situated near no. 8 at 1445 hours but there were no any positive response received. I shown my luggage at the said counter but they didn't help for anything. Lodge my complaint this regard immediately. Was this information helpful? | |||
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+91 965 400 3333
+91 987 180 3333
Murasoli Maran Towers, 73, MRC Nagar Main Road, MRC Nagar, Chennai, Tamil Nadu, India - 600028
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Delhi, India
1. The passenger only is entitled to lodge the complaint to the air carrier, upon such passenger issued the authorisation on the certain act to the other person.
The passenger is a person who has evidence of paid air transportation, such as:-
- PNR
- e-ticket
- boarding pass for the flight
- BAG TAG for the flight
2. After the submission, the passenger must wait for the decision or for the reply of the responder 21 days, if the complaint was legally binding.
3. The passenger has a duty to collect the documents related
to travel and to the handling of the complaint regarding the damage
and to present them to the the civil aviation legal professional
This legal professional is a person who is hired for fee, whom you need to pay, and whose duty is to explain your rights (max compensation), your duties and the procedure before the court.
4. The court only can award the fair compensation to the passenger within about 12-18 months.
The legal assistance can cost from ~4000 rupees, plus government fees of Rs 100 or Rs 2000,
before the customers or before the district court in the state of the residence.
There is no other way to get the full compensation in case of "major" damage of the passenger baggage.
Regards.
sr manager for ICAO / IATA irregulations matters,
Aryan engineers Ltd
email < aryan(at)vivaldi.net >