Spice Jet Airlines — charged extra amount for sport equipment by spicejet

I would like to raise a complaint against SpiceJet Limited about an incident that occurred on 27th Feb, at Check- in counter during our return flight from Delhi to Ahmedabad (PNR: HD4BHJ) after participating in National Team Selection Trials.

I Vidhi Pathak, a National Player for 10mtr air rifle shooting Game. Since Dec 2023, I have frequently travelled with my Air rifle on various Airlines to participate in National Shooting Champion Competitions. On 24th Feb 2025 I flew down from Ahmedabad to Delhi via Indigo Airlines (PNR: V9BCFH) without any issues related to my equipment. While returning from Delhi to Ahmedabad (Flight SG654): With the exact same baggage composition, we were unexpectedly charged.

SpiceJet compelled me to do an Extra Payment of Rs.3200 for my Sports Equipment, despite the prior confirmation from SpiceJet call centre about Sport Equipment Charges exemption. Call centre has also confirmed that the same has been declared on Spice Jet Official Website. Herewith we are providing Screen shot as under and path is SpiceJet -FAQ – Check-in and Baggage- Domestic –Point no.11- Paragraph no.2

SpiceJet Air Travel Baggage Faqs

· Cabin Bags - 2nos (Hand Bag no.1- 2kgs, Hand Bag No.2 - 4 kgs )

· One Check- in Bag was 8kgs

· Sport Gear Kit of Air Rifle Shooting Tournaments with all necessary documents i.e Weapon Carry Letter, tournament Participation letter, Shooter i.d at Check in Counter.

Despite providing all relevant documents and evidence at the check-in counter, we were compelled to pay ₹ 3, 200. without any explanation. We have requested Ms. Mamta mam to meet a senior officer to resolve the query but couldn’t allow to meet any senior officer. Then we have raised our extra charges concerned in written vide their Acknowledgement no 70375 dated 27th Feb 2025. Furthermore, we have received inconsistent, contradictory, Vague and irrelevant false explanations about Charges while raising concern through Twitter DM and mails

Received multiple, irrelevant and false explanations are, as under

· Version 1: Charges for two weapons and two additional luggage pieces.

· Version 2: Charges for two additional luggage pieces.

· Version 3: Excess weight in hand baggage

· Version 4: Directly reported at Boarding gate (which is not possible as Air Rifle is not allowed with Passenger as per guideline of DGAC

These inconsistent and contradictory responses are unacceptable, and we request you to help resolve the extra charges issue. We kindly urge SpiceJet to refund the additional charges of ₹3, 200 as they were applied without clear explanation or proper justification even. we have shown all supporting documents, photos, and videos of National Tournaments

Your cooperation in resolving this matter promptly would be greatly appreciated. Please let us know if you require any further information.

Thank you for your attention to this issue.

Jai Hind

Vidhi Pathak

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