Spice Jet Airlines — communication with check in counter representative

Address:

282001

I am traveling from delhi to srinagar with flight no sg104 with pnr hbzjft on dated 6 jan 2018, i reach the checkin counter at 8 :30 sharp, i had a conversation with representative name shivangi, while talking to your representative shivangi she point out some objectionable matter which i want to complain 1. She said there is no seat available in this flight every seat is already booked n try to create a fearful environment. 2 she said i am providing you emergency seats n she ask thrice that all of you are medically fit, when i raise a question that why u r asking medical fitness again and again than she explain that you know planes are crashing now a days and there may be a blast and in that case emergency gate will open 3. She provide my kid a far away seat from us n try to make fearful environment in front of a child. So my complain is that how a airline person make this type of fearful conditions while checkin to a person and what are the responsibilities of your airline for that genuine complaints. Dr rajeev puri. Cc; aviation ministry