| Address: | Pune, Maharashtra, 4110 |
Dear sir/mam,
I, ujjval jain had booked four tickets from spice jet to fly from pune to cochin. My pnr no. Is bb4ryw and flight no. Is sg8185 dated 29-july-2019. It was a pre-planned holiday and two out of four were on their honeymoon. We had everything booked and scheduled - the cab, itinerary, hotel bookings and everything was paid in advance.
Spice jet being such a reputed and big airline spoiled the whole holiday with their unprofessional ignorant attitude. I am writing everything in the following points to state what was my experience with the airlines has been so bad.
1. We reached the pune airport at 10 a. M. On 29 july 2019 as our flight was scheduled to fly at 11:25 a. M. And we issued the boarding pass on the kiosk and the same was sent to us on whatsapp by spice jet team.
2. We then proceeded for the security check. Upon reaching there the security officer asked us to report at the check-in counter, at the counter we were shocked to know that the flight had been delayed by four and a half hours and later got cancelled due to some technical issues.
3. The spice jet officials straight away denied that they cannot do anything about it and we have to see something else on our own.
4. After a lot of heated argument they agreed on shifting us to the immediate next flight from the pune airport but we were given wrong information about the available flights too. There was a go air flight at around 1 p. M. Which we agreed on taking to and later on they refused us to accommodate in that flight.
5. We did not know what to do as we had a schedule to follow right after our landing in cochin (Itinerary attached).
6. When we requested them for some other options, we were told there was a flight at 4 - 4:30 p. M. Indigo flight which is a direct flight to cochin. We agreed as there were no other seats available in any other flight. But when i checked it online, it was via bangalore that was taking about six hours to reach cochin. Had i not checked it, they would have shifted us there with this misinformation. This is such an unprofessional behavior. If the flight is cancelled last minute then ethically they should support their customer who is suffering because of the last minute cancellation rather than giving up on them and providing them with wrong information.
7. Then i checked the online flights available and saw go air had an available flight from mumbai at 5:20 p. M. Which was landing at 7:35 p. M. Which was still suitable as we had time to reach the hotel at least. Spice jet team first did not agree to this then after requesting to mr. Prithviraj (Spicejet senior team member) that our entire money will go waste, earlier he refused but after pursuing him a lot he booked us in the go air flight from mumbai.
8. The spice jet person after booking it told us that your bookings are done and we’ll offload you from the airport and you go and get a taxi on your own at around 11:45 a. M. Pune to mumbai taxi fares are high, we were not prepared for it and also we were not liable to paid it too. When i requested they out rightly refused, after a lot of argument they agreed for the taxi.
9. We took our flight from mumbai and landed at cochin at 7:30 p. M. Our whole day was spoiled because of the last minute flight cancellation.
We are middle class people, we plan the holidays in advance and take a fixed budget. After this, our whole trip was ruined. We had booked resorts which we could not enjoy even for a single day and after being on the run also we had to leave so many things from the itinerary. There can be technical issues but i fail to understand that how can it occur at the very last moment. We should have been informed in advance so that we could have booked the next suitable flight for us and also the staff behavior was so rude and uncooperative. I will never travel with the airlines again and would not recommend it to anybody else too.
I request you to look into the matter and take a suitable action and compensate us for the loss of entire trip.
Please find attached
1. My spice jet ticket
2. My itinerary
3. The return ticket from cochin
Yours sincerely
Ujjval jain
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