Spice Jet Airlines — Complaint - Broken Strolley received (Jaipur -Mumbai 30.12.21)

Address:

Murasoli Maran Towers, 73, MRC Nagar Main Road, MRC Nagar Chennai Chennai District Tamil Nadu India 600028

Date of Travel : December 30, 2021
Issue : Strolley received received broken from Cargo.

Action taken so far: The issue was escalated to the customer service cell in the airport. The person, took all the photo of the strolley, the baggage tag and took all the details and digitally filled the form. Infact he was also training another staff on how to fill the form deigitally. I was informed that i would receive an SMS in the next 1 hour confirming the reimbursement amount/ repplacement process.

I was aksed to reach out to Cust relations if the message is not received. The message was never received and i reached out to the cust relations twice with a gap of 3 days each time. I then reached out to Nodal officer on January 17, 2022 and there has no response so far.

Reaching out to you for a solution and closure of this complaint.

Expect your actual service rather than assurances !!