Dear SpiceJet,
I hope this message finds you well. I am writing to formally lodge a complaint regarding an unfortunate experience we had during our recent flight with SpiceJet on SG51 from Pune Airport to Dubai International Airport on 28th May 2024
Upon arrival at the boarding gate, we were informed that our luggage was over the weight limit. Despite our request to dispose of the excess items, we were forcefully made to pay a significant sum for the extra weight. This occurred at the last moment, adding unnecessary stress to our boarding process.
The situation was particularly distressing for the two elderly women traveling with alone, who were already under pressure due to the delayed flight. We requested to redistribute some of the excess luggage with a known friend, but this request was denied without consideration.
We believe that a little empathy and flexibility could have significantly improved our experience, especially given that it was the first flight for the elderly passengers. Instead, we were left with a stressful and unpleasant memory of what should have been an enjoyable trip.
Additionally, the flight delay caused further inconvenience. We had planned to take the metro upon arrival, but due to the delay, we were forced to hire a taxi at a much higher cost.
Given these circumstances, we respectfully request the following:
1. A review and serious action against the staff member whose rude behavior added to our distress.
2. Compensation for the excess baggage charges that were unfairly imposed.
3. Reimbursement for the additional transportation costs incurred due to the flight delay.
We hope that SpiceJet can understand our situation and take the necessary steps to ensure better treatment for passengers in the future. We trust that you will handle this matter with the seriousness it deserves and provide a satisfactory resolution.
Thank you for your attention to this issue. We look forward to your prompt response.
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