Spice Jet Airlines — complaint regarding the wrong information given by enquiry counter

Address:

Madurai Domestic Airport, Madurai, Tamil Nadu

I would like to complaint about the enquery counter of spicejet at madurai airport. I have asked the counter person about the flight status showing all the details of the flight and asking him the status of the flight on 20th march 2020.
Pnr : f8djps
Time of flight from madurai to pune : 20:00 ist — departure from madurai
And arrival at chennai 21:15
Departure from chennai : 05:15 ist on 21st march 2020
I am having flight from madurai to pune via chennai. So due to covid 19. I have asked him regarding the flight status from chennai to pune, so he said the flight is cancelled and i have asked the same question to him thrice and he said the same answer. Due to which i booked another flight from chennai to pune.
After that when i went in the airport i got to know that the flight from chennai to pune of spicejet is not cancelled. So i asked them for the refund of ticket amount from chennai to pune but their manager misbehaved with me and said this is the cctv phootge and in that phootage when i am showing the screen of my phone for the ticket details, but they argued and misbehaved with me. That is very bad impression, kindly handle me request as i have given a very bad feedback and that is not the way to deal with the customer.

Kindly take action against it and let me know

Thanks