Spice Jet Airlines — Could not board the flight as the boarding gate changed.

Address:	Chennai, Tamil Nadu, 683565
Website:	www.spicejet.com

Sir,

Kindly check the attached photo of the boarding pass.

This is regarding the PNR S6WTQP in the name of Mr Kunjumuhammed EI. As per the ticket The flight SG 607 was scheduled to depart at 9:05pm from Chennai to Kochi on 20/9/2015. The passenger had checked in for the flight and cleared security procedures and was waiting in the Gate 4 which was informed as the boarding gate at the time of check in and also printed in the boarding pass. Also it was being displayed that the flight was delayed by 20 minutes later it become 40 minutes and then 50 minutes. The passenger approached the boarding gate by 9:45 and come to know that the boarding gate was changed to G14. This made the passenger shocked and he ran to the gate G14 which was in the ground floor while Gate 4 was in the first floor. The Spicejet duty staff in the Gate G14 did not allow the passenger to board the flight. He was very rude and shouting that he had made announcements about the change in the departure gate. Since the passenger had less knowledge in English he was unaware about the sudden change. Instead of checking the passengers who were there near the Gate 4, the Spicejet staff repeated that he had made announcements about the same. So I requested the Spicejet staff to change the ticket to the next flight available for which he neglected the passenger reluctantly. As per spicejet policies, I am eligible for free change or cancellation if the flight is delayed for more than 60 mins for the same which he rejected.

Since the flight SG 3709 to Hyderabad was delayed by 4hrs, the passengers for that fligh were angry to him and he was resolving their queries and neglected Mr Kunjumuhammed's. He had to suffer many difficulties and had to spend a big amount of money to reach his destination. So I kindly request you to look into this issue at the earliest and give full refund for the ticket and provide compensation for the extra expenses incurred and for the harassments he faced.