Spice Jet Airlines — Customer Service and payment

Address:

Bangalore, Karnataka

Hi, I had made a booking on the 18th April 2015, my PNR no. A2ZEXL. I called up the customer service on 25th April to change my booking. On the first aspect, the lady took 30mins to pull the changes, and by then the fares increased. Mahesh, the person whom I was talking to, said that as I have paid the seat fee, I can get the same seat, if it is available, and I do not have to pay again for it. I asked him the difference, & the amount he said was more than I could see on the website. He started arguing with me, where-in I asked him to transfer the call to the supervisor. But he denied to that saying that, he has answered my queries, and there are other calls so I need to tell him if I want to go ahead with the change or else he will have to release the call, and he disconnected. I called up again, Navin answered so I asked him to transfer the call to a supervisor. He informed me, as per spicejet policies, he cannot transfer the call, and he needs to know if the scenario is actually critical, on that he will make a report and his manager will then talk. I told him the scenario in regards to Mahesh disconnecting. After that he placed me on hold, and returned saying all managers are in a meeting so no one is available to take the call, and he help me. So I asked him for the change and agreed to the change and now he tells me that as per the policies, if I make changes I will have to pay for the seat again. Before saying anything the call got disconnected and when I call back the changes are already made and payment is put on hold and no seat is allocated. PFA the e-ticket to my prior reservation. Kindly let me know why are your people not trained how to speak to the customers, and how can they disconnect the call. When I am asking that I need to speak to a supervisor, why can the supervisor not come at the call, and listen to customer. And the best, how can the changes be made, if the call gets disconnected in middle of the conversation. I need a reply on this within 24 hours. Thanks. Lovina Talwar +91 [protected]