| Address: Spice jet limited 319 udyog vihar phase iv Gurugram Haryana |
We took flight no SG 2937 from Delhi to Dharamshala on 22/09/2024. At the time of bording we gave two bagages for check in baggage no SG [protected] and SG[protected] both baggages were given in best condition at chick-in counter At arrival at Dharamshala airport we find that out of two bags one bag no SG[protected] were damaged. Both handles of this bag was broken. I called the spice jet Concerned officer at Dharamshala airport and shown to him. He apologized for the damage and assured me for solution. He fill use form of Baggage irregularity report and assured us that concerned team will contact within 48 hours. But no body contacted me during my travel period even my continues follow-up with mails and phones. Today 2 months passed but no soloution find . they are just ignoring with giving me task to do which they are already having We travel many places in Dharmshalla and Palampur with my broken suitcase. This was a big harassment for me and my wife We both are senior citizens I am 69 and my wife 63. It was great problem for us to travel without suitcase handles. I claim on the airline is 28500/- (Cost of suitcase 13500/- plus harassment during the tour Rs 15000/-).
THEY ARE JOCKING WITH OFFERING ME 1000/- WHICH IS NOT ACCEPTABLE TO ME . I OFFER THEM TO MAKE REPAIR OF MY BAG WITH TAKNG 1000/- FROM ME.
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