[Resolved]  Spice Jet Airlines — Denial of Service by Airline

I would like to file a complaint against Spicejet and looking for compensation from them for all the additional money I had to spend to complete the journey I fully paid them. I booked 4 tickets from Vizag to Singapore on Spicejet website. Vizag to Hyd on Spicejet and Hyd to Singapore on Tigerairway – Spicejet partner for this deal. They issued a confirmed booking and I paid the full price. My wife and 3 small kids travelled on 25th Jul as planned from Vizag to Hyd. However at Hyd when they tried to check-in at Tiger airways they surprised to find that there is no booking for them. At that time ground staff in Hyd did not help resolve this issue and they told us that is between us and Tiger airways. Since we haven’t paid them or there is any booking ref Tiger airways could not honor this booking. Finally the flight on 26th Early hrs left without taking my family. At this time Spicejet did not even help my family arrange a hotel. My wife had to book a hotel by herself. And the only consistent message we got from Spicejet is it “ is your responsibility for the hotel” and responsibility to follow-up with Tiger airways. I called the customer service hot line and after lot of arguments they acknowledged that it is their responsibility to fix the ticket and they will work on once the staff comes to work at 10AM IST. So from 10AM IST I started to follow-up with them. Every time I got the same response. In 30 mins someone from “concerned Dept”(I have no idea what this means) will contact us in less than 30 mins. After more than 10 calls till evening I could not get any better answer or clarity on this situation. In the meanwhile I talked to the supervisor and he advised me to report this to customer relations via e-mail. I did but their turnaround time is 3 days and I need to get my family out of Hyd ASAP. Finally he said he will push the “Concerned Dept” and will get back to us ASAP. Until few hrs before the flight yesterday they did not call us. Finally we got a call from ground staff in HYD saying they will work on ticket refund. At this point I have no idea on how to react. This is so frustrating. My wife and kids are left in Hyd hotel for 24 hrs. I spent several long-distance calls from Singapore following-up with the customer service dept and finally their answer is they will refund the ticket once the journey has started. Finally I had to buy a new ticket for my family on Tiger airways by myself. Paying a lot more than what I have already paid for this journey to Spicejet. I am very disappointed with their lack of accountability and any concern towards passenger safety. I started to believe on the customer service initially but by the time day closed yesterday I realized they are telling bunch of lies and they have no intention to fix this issue. After more than 10 international calls, some of them lasting more than 30 mins – they have no shame or responsibility to make a single call to inform us the status. I understand Spicejet is a low cost airline and every penny counts. But they cannot deny the service we paid for by telling lies. And they cannot advertise that they will compensate for any delays in our case because of them my family got stuck in Hyd for a day during mid-journey. And I had to spend a lot more to get them out of there. None of the people showed any compassion or regret towards this inconvenience – except one supervisor I spoke to. This has also caused deep pain and anxiety to my family. Obviously Spicejet does not care about it. I am very glad that now my family is on their way to Singapore after 24 hours of torture. They cannot understand or compensate all the pain we have gone through. But at a minimum I am expecting full compensation from them for the money I spent on top of what I paid them for the same trip. (Hotel and new air tickets). Ravi +[protected]