Spice Jet Airlines — employee service escalation emp I'd: 119117 name: shyamli

Address:

560102

Hi,
I'm facing a big time issue with spicejet service, i had a flight from bangalore to kolkata with pnr number "gg1q4r" and i reported the counter at 5:05am as it was clearly mentioned in the sms to report before 45min from the time of departure.
But the staff did not allow me to board the flight and had an argument saying i reported at 5:18am, and i had an long discussion for around 25 min and i had to book a new flight with pnr: zg4d2h and wait for several hours abandoned without letting me speak to higher authority, as the staff said she is the higher authority.

I'm very unsatisfied with the staff behaviour and services,
Here's the proof of attachments...

1). Call recording of incoming call at 5:14am conversation with my friend saying the staff is not allowing to board the flight.

2). Screenshot of outgoing call.

3). Proof of another staff named ashwini emp i'd:115296, who will confirm.

4). You can even check the cc camera in and out footage bw 5:00 to 5:30 on 05/10/2018.

I need my new ticket complete refund, as it was not my fault, due to bad service of shyamli i had to book a new flight and i'm running late on my time schedule.

Abhishek gupta,
[protected], [protected]