Spice Jet Airlines — failed to keep the promised services

Address:

Mumbai City, Maharashtra

Hi,

This is to bring to your attention that it was such an unfortunate event that even though a lot of services was promised to make the premium economy reservation it was not delivered as said.
Booking pnr: scpjvg

1) even though priority checkin and going to fight through bridge was promised when entering the flight, they were asked to board the flight after going through the shuttle.
2) different options for meal was promised. But not even a different option was asked, they were given sandwich only.
3) though your representative had yet again promised that the check in luggage will be given by the spicejet people and that we don't have to wait near the luggage belt to collect the luggage, no one was there to deliver the luggage and my parents had to wait a long time to get the luggage.

We did not opt for premium economy ourselves. Your own representative called and made us book premium economy and made us pay the extra money after promising almost 5 extra services, non of which was fulfilled.
This is totally unacceptable and breach of contract. If you are asking for money then give the services you promised.

I would like to also mention that i need compensation for the same and also i need guarantee that the promised services will be provided in the return flight.

Hope that you will take this issue seriously and do the needful.