Spice Jet Airlines — flight cancellation | |||
I was informed that two of my flights, BLR-COK and COK-BLR bearing PNR JHDEKR and QE6DVA respectively have been cancelled due to grounding of flights. The customer care was unavilable to help me with my queries as the site dint allow me to change my flight or initiate refund. Finally when i got through to your Spicejet Customer Care I was informed that my refund has been initiated and that I would get the refund amount within 5-7 working days. I was also informed that I would get an e-mail stating the same. However no communication whatsoever took place, because of which I had to contact Spicejet customer care again. But this time my call was attended by a totally uninterested executive, who told me that I would not receive any kind of intimation of my refund from SpiceJet and that after 21 to 30 days I would have to contact the online portal through which I had booked my ticket to initiate refund. When the airline has cancelled the flights, why do I have to wait 30 days to get a refund, further why do I have to run behind the online portal to receive my refund. The whole idea of having customer care as the name suggests is to take care of your customers, not to make their lives harder. If the airline has due to whatever circumstances cancelled flights the LEAST that they can do is ensure refund in a timely manner. This is a deficiency of services on the part of the airline. Was this information helpful? | |||
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+91 965 400 3333
+91 987 180 3333
Murasoli Maran Towers, 73, MRC Nagar Main Road, MRC Nagar, Chennai, Tamil Nadu, India - 600028
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1. Nobody has a duty to respond to anonymous or to indefinite complaint.
2. Nobody, exept the passenger and staff of the air carrier, can see the reservations - PNR JHDEKR and QE6DVA .
3. So, in order to conclude, who is right and who is wrong, until the processing the case further,
kindly attach in visible form for the public:-
3.1.
- primary full reservations - PNR JHDEKR and QE6DVA
and
- each e-ticket (invoice),
which had been issued following your reservation and payment.
3.2. Very first notification of the cancellation or explanation with date and source of such notification .
3.3. Your very first complaint, which had to state
- date (server or email program),
- your name, address, email,
- name, address (IDs) of the responder,
- your exact request,
if you wanted to process with the claim at this site.
4. The attached replies of the agent of the air carrier do not look fair nor the professional.
The duty of the air carrier to process with the refund or with the compensation within 7 days,
following the correct notification of the cancellation or of the complaint of the passenger (of the payer).
Failure to do so in time is a reason to initiate a case before the department general of civil aviation (DGCA) of ministry of civil aviation in your state of India or
to fill the civil suit before the district court in your state.
The legal assistance can cost from ~6000 rupees, plus government fees of 100 or 2000 rupees,
before the customers court or before the district court in the state of the residence of the passenger.
You can claim upto 50000 rupees for such type of case.
The procedure before DGCA is free, upon you chose the legal professional for presentation.
CLEAR?
Regards.
sr manager for ICAO / IATA irregulations matters,
Aryan engineers Ltd
email < aryan (at) vivaldi.net >