[Resolved]  Spice Jet Airlines — Flight Cancelled due to operational reasons - Full refund not received

Address:

Hyderabad, Andhra Pradesh

I have booked flight from Hyderabad to Vishakhapatnam (both ways) for travel on 14 and 15 of December 2014 with PNR-A8UVFD. Due to Supreme Court order SpiceJet cancelled our booking. We have received below communication from Spice jet: “Dear SpiceJet customer (PNR-A8UVFD): Your flight … has been cancelled due to operational reasons. We regret the inconvenience caused. Please call [protected] / [protected] to be re-booked on an alternate flight.” I have contacted customer service and the have informed me that they refund the amount as there is not flight service being provided from Hyderabad to Vishakhapatnam and vice versa. I have not received full refund amount yet. Also when I look at PNR-A8UVFD status online, I could see SpiceJet is charging Rs.6000/ for cancellation. How could this fee be charged on customer if there is no flight service provided? I would like full amount/travel fare be refunded to my account. Please expedite the process.