Spice Jet Airlines — flight delayed without compensation

Address:

Thiruvananthapuram, Kerala

Please refer to my friend's pnr: ebzjwt for flight from trivandrum to chennai on 12th january 2018. Really disappointed with the service provided by spicejet. She was about to catch a flight from chennai to visakhapatnam and there is an important meeting that need to be attended in chennai. Only because of the poor service of spicejet to the customers and lack of flights there is delay of more than 6hrs. When she asked about the reason for delay they said that the flight has to depart from chennai and would reach trivandrum and then it would depart from trivandrum to chennai. Is this the way you provide services to the customers? I am really really disappointed and this is not the first time happening by your side. I think its rediculous on your part.

Despite that there's no compensation of delay of flight, we here paying thousands of rupees just to catch flight and attend or be there as soon as possible. But the service spicejet is providing lets customers trust down everytime.