| Address: | New Delhi, Delhi, 174307 |
Sr, our flight SG 105 was planned to take off at 0840PM on 12 Aug 2017 from Delhi to Chennai, bt the flight was already delayed by 15 minutes and is about to take off at 0855pm as it was displayed on the boards at airport. We have boarded the flight at about 0820pm. Now the problem is this, after sitting on our seats the flight has not been cleared to take off at 0855pm, it is cleared at 1010pm. We all were asking your aircrew like airhostesses about the reason of delay, bt they themselves were not aware. One of them has told that the captain has not came yet thats why it is delayed, and one of them told that the fueling is in progress.and they were also saying that they dont know the exact problem of delay. Now my question is,
i) flight is delayed due to the absence of captain who is supposed to reach in time, who is responsible?
ii) if fueling in progress is the cause of delay, then why the passengers will suffer due to your lack of planning? Who is responsible for that?
iii) is it not necessary to update passangers about the delay? Why no announcements were made regarding the cause.? Who is responsible for that
iv) we were supposed to b Landed by 1120pm but we landed at about 1230am. Who is responsible for our time lost?
v) what will be your steps now, to solve our problem regarding lost time, due to which we have to cancel out all our bookings of onward journey?
vi) who will pay for all this...?
Please look into the matter and update me what all steps you have taken regarding the issue.
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