Spice Jet Airlines — Flight missed due to airline error

Address:

New Delhi, Delhi, 110018

Hi,
I booked a flight from DEL to CCU for 18th Feb under PNR: P615WF and was informed by the airline staff that the flight was closed as I had reported to the check in counter @ 5:15am and the reporting time was 5:10am (delay of 5 mins).

I was charged an additional INR 7826 for the next available flight which was 3 hours later @ 9:20am.

I find it totally unacceptable that I should be charged such a high amount of money for a delay of only 5 mins which was actually spent waiting in the long queue in front of the check in counters.

Also, there were no announcements made regarding the status of the Kol flight (SG263) or any final boarding calls at the check in counter at this time.

Thank you for your support in advance.