Spice Jet Airlines — flight ticket cancelled by spicejet without informing the customer

Address:

560045

Hi This is Anjani Kumar,

I had really bad experience experience about spicejet. I booked my flight for dated 13-apr-2019 from Bangalore to patna.I need to attend my brother Marriage which is on 14 APR . Today I just got a text on my mobile number saying that "Your flight has been cancelled by Spicejet due to some unknown reason. You can rebook yourself on an alternative flight by visiting some site" When I went to the site I could not find any available flight of any of the date between 9 To 13 April 2019. They didn't even try to reach me on my contact no and inform about this. I tried to call the customer care ([protected]/[protected])but these numbers are not reachable, I tried multiple time but unable to connect, not sure whether spicejet provides the customer service or not .This is really a shameful act by them..without informing the customer and making sure to book the alternate flight they simply cancelled it and just sent a text message which sometimes people doesn't really check it.

It is very urgent for me to travel on 13 APR 2019 but I could not able to get any suitable option currently. Now the flight price is so high for given date. I am not really left with any option.

Spicejet Team must take care of these types of incidents and make sure to provide the alternate way to travel instead of just sending a text message and asking the customer itself to book the ticket. After this incident I would never dare to book any of the flight ticket at Spicejet.