[Resolved]  Spice Jet Airlines — Grievance and Frustration - They hold customer's money and do not return.

Address:

Hyderabad, Andhra Pradesh

Reference : PNR AY6WGN Never book tickets on SpiceJet Airlines. 1) They charge you Rs.1500/- as cancellation fees per ticket per passenger. So you end up loosing all the money. 2) They do not even return the money. The explanation given : Since you cancelled the ticket on our Online website, we keep the money thinking you will use the money for another booking. If you need the money back, you need to call customer service. I cancelled the tickets on 5th July and till date the money has not been refunded back. The total amount was Rs. 22000 + change. They are deducted Rs. 9500/- and they do not even refund the left over amount. 3) How is that when you buy tickets they can charge your card on the Website, but not return your money and hold your money at their will? 4) Try to escalate the matter, the customer service just hangs up on your face, not even giving any explanation. 5) They either hang up the call or keep you on such a long hold that you will get frustrated yourself and never want to call back. WILL NEVER EVER use their services. Such a bad experience and I loose my money and on top of that they frustrate the hell out of you. Thanks & regards Srabasti Nagchoudhury Email : [protected]@gmail.com