| Address: | Gurgaon, Haryana | | Website: | www.spicejet.com |
I traveled from dubai to mumbai on 26th jan 2018 by spice jet airline sg14, my pnr is vcyqmd, as per the airline baggage allowance, 30kg check-in & 7kg cabin baggage is allowed, while at check-in counter they weighted check-in baggage and accepted the weight as per allowance, but did not weight cabin baggage to inform customer if for any overweight baggage they carry in hand, now once every passenger pass through the immigration and at the boarding gate during boarding the airline, they strictly checked weight of every cabin baggage and trapped every passenger in a position to force them to pay extra baggage weight or else reduce the weight, which for them is strange situation where they can not leave the extra weight stuffs to their relative or friends as passenger has cleared the immigration, hence they force passenger to leave behind their valuable stuff to reduce weight which is trapped situation for them, they can not leave it behind as no way to return it to their friend who came to drop them at airport and so airline in way cheat and fraud them to force to pay extra weight, i have seen many passenger had to leave their baggage stuff as they did not had the money to pay at this juncture.
My complaint is that, this is not fair to passenger to weight for extra baggage for cabin right at the boarding gate as they will have no option left but to force to pay for baggage and for those some passenger to throw away their valuable items because they are not in position to pay for extra weight because of no hand-in cash.
This is should brought to dgca (Director general of civil aviation, govt of india).
I hope you will take a necessary step and action against this trap formed by airline. Was this information helpful? | 
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