Spice Jet Airlines — harassment at counter no. 5 on 13/02/2018

Address:

Kolkata, West Bengal

Pnr-eehl3u, trip id:[protected], ticket no-eehl3u, flight: spicejet sg3219 ccu-ixs traveller: debabrata das (Seat no. 20a).
Complaint detail: while approached to counter no.5 (About 1100hrs) for issue of boarding pass, the gentleman there (Counter-5) measured my luggage and then my hand baggage. My hand baggage weighs more then permitted limit. The counter man opened the seal of x-rayed luggage and made me bound to put the excess unxrayed luggage from my hand baggage to the luggage and charged rupees one thousand two hundred (Rs.1200/-) for extra weight of 4kg. He did not issue any receipt for that. Astonishingly, he passed the luggage in the belt without x-ray and unsealed. The matter was witnessed completely by both the ladies of counter 4 and 6 (As there was no rush in those counters). The second harassement happened during boarding inside the plane as they found the seal of luggage is broken. They made me bound to open all the cotents of the bag and check physically and then allowed me to board.
My questions are (I) how the gentleman at counter no 5 can put unxyayed goods to luggage breaking the seal of luggage, (Ii) why he denied to issue any receipt of money paid by me (I have the bank slip only), (Iii) how the luggage is put to belt without sealing, (Iv) is it not dangerous from the point of security?
I forgot to get the name of the counterman as i was in a hurry and rather puzzuled what to do. The gentleman can be identified by the time mentioned. The matter can be confirmed by the ladies in his either sides, who were also alerting him for the time of flight approaching. It can also be confirmed by the groundman who were checking the bag during boarding to the plane. I request the spicejet authority to deal the matter seriously. Copy to civil aviation authority, sent separately. With regards — debabrata das.