Respected Sir,
With high regards and reverence, I Insha Manzoor would like to apprise you sir regarding the trauma I went through by the hands of official of Spicejet at Chatrapati Shivaji Maharaj International Airport. Sir I was travelling from Jeddah to mumbai through Saudi Airlines and reached Mumbai airport by 3.00 am and my next flight to Sringar by Spicejet was scheduled at 5.50 am. After completing my immigration formalities I reached the Spicejet boarding counter on time. While going through the boarding process, the official of Spicejet namely Ms. Nisha Salia asked me that your booking agent has not paid for the extra baggage and I need to pay Rs. 13000/- for the same. After enquiry about the extra charges payable per Kg, I confirmed for the payment. While making the payment, the transaction declined due to insufficient balance. I asked them that I have only 10, 000 inr and if I could pay by Saudi Royals. She refused and asked me to arrange. It took me some minutes to arrange, but by that time she said we have closed the counter and cannot allow you to travel. I pleaded her rather begged her that we still have half an hour to flight and I am pregnant and need to reach home asap. But I could not melt her arrogance. I could not withstand the trauma I went through that time and I was crying asking them it could hurt my baby, anything could have happen.
Sir, while writing to you, I am still at Mumbai Airport waiting for another flight that I booked now and schedule at 10.00 am.
Sir, I don't have word to express the agony I went through by the hand of Ms. Nisha Salia and I request you sir to please initiate an action against her so that any customer could not suffer at the hands of her arrogance and inhumane behaviour. Further I need compensation from the spicejet airlines for the financial loss and for the trauma they inflicted on me and my Child.
Kind regards
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