Spice Jet Airlines — Harassment by SpiceJet Staff

Dear Sir/Ma'am,

I would like to lodge a complaint against the SpiceJet authorities for the harassment which we had to face on 5th February, 2022 at Pune International Airport. Please find the events which occurred on that day in detail below:

1) I had booked two flight tickets from Pune to Kolkata (PNR: QB5SJP/ SG, Booking Ref. No:[protected] for the passenger names, which was scheduled at 5:15 PM. (File Name: SpiceJet Tickets)

2) I had received a text message from SpiceJet asking me to come an hour earlier to the airport for check-in. I arrived at 4:15. (File Name: Screenshot_2023_0208_233702)

3) Once I went to the airport, there was a queue at the SpiceJet counter, and like any other customer, I was waiting in the queue with my fellow passengers.

4) The time my turn came up, it was about 4:40 PM, and we were denied entrance, saying that we were late. I did not understand the man's words as I had followed whatever was asked of me.

5) After asking several times, me and my mother were harassed as were heckled out by the SpiceJet staff off the airport, and were instead asked to book the same ticket for the next day.

6) To my surprise the next day, the flight took off at 6 PM, a time which was easily achievable the day prior given my time of arrival. (In the File: Screenshot of IMG_20230206_173212, you can see the screenshot of the details of the Image "IMG_20230206_173212", which apparently shows the departure at 4:50 PM, yet we were all standing in the queue at 5:32 PM).

I am extremely shocked and disappointed at how SpiceJet treats its customers. I'd like to lodge a formal complaint against the behavior and ask for a rightful refund for my denied journey on 5th February, 2022.