Spice Jet Airlines — Horrible & Cheating Experience by SpiceJet Executives - thanks!!

Hi Team,

Hope you are doing well. Please be informed that I had never faced such an exp with any flights till date.

Below is the concern highlighted-

The tickets which were booked earlier for Aug 13, 2022 - were higher/equivalent as compared to the tickets which were booked yesterday - for date change. Attached are the snapshots along with tickets attached for Mar 11, 2023. Then why I had been requested to make additional payment.

I had sent an email on Aug 9, 2022 with the query - why the payment is not made. However, I have sent the same message again. The Query no is 10112528 & 10101914.

Highly unprofessional service and no one of your executives are understanding the issue and providing any solution.

Yesterday I waited for almost 2 hours over the call with no resolution - People who interacted were Riya, Kunika and some other lady ( which I do not recall the name).

Can anyone look into this issue & resolve ASAP.

Today, I had a word with Yukti & Nitin and the same thing is happening - ( waiting for almost more than an hour wherein Nitin has guided to sent an email along with snapshots enclosed)

I am so sorry to say, it looks like you are cheating your own customers. Highly irritated with such behaviour and never expect a brand like SpiceJet - will do such cheap tactics.

PNR details- K7NDVY

If I do not receive a call back from the concerned team in the next 24 hours, I have no option rather than filing a complaint legally against SpiceJet unprofessional behaviour.

Below is the concern highlighted-

The tickets which were booked earlier for Aug 13, 2022 - were higher/equivalent as compared to the tickets which were booked yesterday. Attached are the snapshots along with tickets attached for Mar 11, 2023. Then why I had been requested to make additional payment.
I had sent an email on Aug 9, 2022 with the query - why the payment is not made. However, I am redrafting the same message again. The Query no is 10112528 & 10101914.

And now I have received an email from your service executive Ms. Richa at 2.36 pm today asking me that she will hold the tickets and will cancel if the payment is not done within 24 hours. Such fraud & cheating can only be expected from Spice jet team & executives.

I really need a call back from the team at the earliest to help for the same.