Spice Jet Airlines — Horrible experience

With utmost sorrow I wanted to tell about the bad experience and service of spice jet (Airline )due to which my family suffered a lot specially my grandfather because he is the heart patient and also there was an important event in Mumbai
Moreover, According to article 14, if we are late then everybody is late, they are sending other passengers in front of my family
I have been the regular customer of spice jet and can’t expect horrible experience from them
My airline pnr number is - CGB9MK
The passenger details are as follows

Passenger(s) Information
1. MRS. PRATIBHA JAIN
2. MR. KUNWAR PARTH JAIN
3. MS. NAVIKA JAIN
4. MR. RAJ KUMAR JAIN
5. MRS. ANITA JAIN
6. MR. BHANWAR WILLS RAJ KUMAR JAIN
7.MR. MOTI LAL JAIN
Thank you
Kunwar Prince Rajkumar jain