Spice Jet Airlines — hyderabad to tirupati on 29th march 2020- pnr no: c5r4fy

I’m writing with a deep sorrow that, in this financial crisis situation caused due to covid-19 pandemic,
The spicejet airways has denied my refund for the pnr c5r4fy. Instead, they have created a credit shell such that i’m forced to purchase airline tickets again.
This poses a huge burden on my pocket in this crisis situation and now i’m helpless.
I, therefore, request you to step in and rescue me from this situation.