Spice Jet Airlines — I want refund

Address:

uttrakhand

I had booked 1 Spicejet flights pnr no . QE8IGQ (muscat --delhi) for the months of March 2020 which were cancelled due to Covid outbreak. Through goibibo.com, the booking was made and the amount was stored in credit shell. Now in December, 2020 i want the same booking with one passenger less but it is instructed that if I need to use the credit shell amount then I have to book the next flight through goibibo.com only. I did the same but now .I want the to be made using the credit shell amount anther name but spicejet say need to same name Uder is not allowing me to do say . spiejet veery bad sarvice