Spice Jet Airlines — illegal refund retainership

Address:	Agra, Uttar Pradesh, 282001
Website:	spicejet.com

To :
Spice jet ltd.

Cc:
Secretary, ministry of civil aviation, india

Cc:

Chief vigilance officer and additional secretary
Department of consumer affairs ministry of consumer affairs, food & public distribution, goi

Sir/madam - you are requested to kindly appropriately redirect it.

(Only because i don't know which is the relevant regulatory authority)

Dear sir (S),

1. Blackmail by spice jet. Anything goes. Need for regulation and fair practices

I cancelled a spice jet booking, pnr fh7cwr, delhi - mumbai - delhi. Spice jet deducted the amount and refunded only rs. 758, and retained the same as "credit shell" to be utilized against future purchase of tickets. This is manifestly an arbitrary and unfair practice

Now "credit shell" is nothing but cash that rightfully belongs to me but forcibly retained by spice jet.

So, this is an unfair practice. Moreover, it amounts to blackmail, as i have no option, or redress, at the time of redeeming the said "credit shell".

Therefore, this amount of rs. 758/- may please be refunded to me, immediately, on receipt of this notice, as it was extorted under duress.

2. Unsafe credit card usage

I am (Was) not able to redeem the "credit shell" by booking online. I must necessarily call spicejet customer service. Why? Spice jet must answer.

I am (Was) thereby forced to share my credit card and cvv numbers with the customer service agent. Why should (Was) i be compelled to share my credit card details, and incur the risk of fraudulent misuse, god forbid? Spice jet must answer.

As this impinges the public interest there is a need for immediate regulatory oversight and compliance.

Please keep me informed of the action taken/ proposed to curtail this malpractice.

Sincerely,
Subhash chand agrawal, adv.
[protected]