Spice Jet Airlines — illegal retention of customer money...

Website:

spicejet.com

I had made an online reservation through my credit card a few weeks ago for a travel by spicejet. Subsequently, i cancelled the ticket through its website. Surprisingly, there was no choice for returning the money i was eligible to get, into my credit card from which the reservation was made.

Instead, the only choice was to put it into a credit shell which would be adjusted against future travel. I am told that the only way to get a refund into your credit card is by separately asking for it after which they will run you through a maze just to get your own money back!

This looks patently illegal because spicejet is forcing us to book by their airline for the next trip which theoretically i am free not to.

When i write to them, they give vague, non-specific and evasive answers. Can the consumer courts of india discipline these companies from making malpractices and misrepresentations a part of their business model?