| Address: | D/14 Nand Dham, CHS,Bhausaheb Parab Road, Dahisar (West),Mumbai-400068 Mobile-9819458088/9819322752 |
I am writing to you in line with the below email. I had travelled from Dubai to Munbai on flight SG14 on 24 June. PNR NY8SRS.
4 pieces of our luggage ([protected], [protected], [protected], [protected])
were checked in at Dubai airport, but when we reached Mumbai we only received 2 pieces of our luggage ([protected] and [protected]).On checking with the representative at the airport we were informed that the remaining 2 pieces were not loaded on the aircraft due to last minute changes and were informed that the 2 pieces will be arriving very soon on the same day on another flight SG60 and will be delivered to our residential address in Dahisar (W), Mumbai on the following day 25 June.
We have not yet heard back on the status of the luggage and when we tried reaching out on the contact number of the Spice Jet Duty Supervisor ([protected]) provided we are not getting any response.
Attached is the copy of the Baggage Irregularity report we had filed at Mumbai airport with Spice Jet.
Please let us know the update of our missing luggage as we need it urgently. I need certain prescription medications which were stored in the missing luggage.
Please send us the luggage on the following address.
D/14 Nand Dham, CHS, Bhausaheb Parab Road, Dahisar (West), Mumbai-400068
Mobile-[protected]/[protected]
Please see our trail email sent to SpiceJet with all the details. It has been over 3 days since we travelled from Dubai to Mumbai on 24 June, we have not received any response from SpiceJet on our missing luggage. They are not responding to our calls and emails.They have switched off their mobiles and we are stranded with no access to our precious belongings.Nobody is willing to take any responsibility.The call centre agents are not willing to take any responsibility and ownership to help. Neither did the SpiceJet representatives at the Mumbai airport take any initiative to offer any assistance.We were only informed that the luggage will be arriving on a different flight on the same evening and will be delivered to our residence in Mumbai on the next day. It has been over 72 hours we have not received even a single phone call or update from Spice Jet which was promised when we left the Mumbai airport after filling the baggage irregularity report at the SpiceJet counter. The access to Mumbai International airport is also restricted so we have no way to contact anyone at the Mumbai airport and we have no option but to seek your assistance.
We request you to kindly intervene as it seems many passengers are facing the same issue with SpiceJet for over a week and no action has been taken.We have flights booked to travel to other cities over the coming weekend and we desperately need our luggage and compensation for the delay.
Looking forward to your response at the earliest.
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