All communication with Spicejet on 4th Jan 2022
1. Booked PNR OH2VKK on 21st Dec with 2 passengers ( both senior citizens
2. Due to Medical conditions we decided to cancel my father's () ticket today
3. i logged on spicejet.com, provided the PNR OH2VKK under manage booking option, website instructed me to create a separate PNR if i want to cancel the ticket for single passenger, additional trouble but its OK .
4. i did the same and got new PNR LB8WJM around 5.10 PM today, this new PNR has only 1 passenger, , which i wanted to cancel
5. then i logged in using new PNR, LB8WJM on spicejet website using myBooking option and placed a cancellation request at 5.15PM, i got below OTP on the registered mobile number
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6. Once i fed this OTP, it took 2 minutes to give me the confirmation that PNR LB8WJM is canceled, below is a screenshot of the same
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7. i did not do any further transaction/operation with any PNR after this
8. when i checked later i found that my Original PNR OH2VKK ( having my mother's ticket ) got canceled too !!
i spoke to customer care ( Khushi) and she and her lead informed me that i put a cancellation request 2 times, one at 5.15 PM with PNR OH2VKK and the second time at 5.17 PM with PNR LB8WJM.
This is certainly not the case as explained in the steps above and i am sure about this as for each cancelation request there was a 2 way authentication through SMS and i just received one OTP at 5.15 PM, which was for PNR LB8WJM.
how can i cancel 2 separate PNR using single OTP ??
Spicejet system cancelation system has a bug which took my new PNR at 5.15 PM and canceled the OLD PNR( OH2VKK) first and then canceled the second PNR ( LB8WJM) after 2 minutes at 5.17 automatically using single OTP provided above.
9. due to this bug i had to rebook the flight for my mother today at 6.56PM, below is the snapshot
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10. All this caused me a loss of rs 4400 rs and 3 hours of my precoious time till writing this email, without any fault of mine
11. i need compensation ASAP from spice jet for both the losses i incurred due to your system bug.
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