Spice Jet Airlines — Incorrect information provided/high cancellation fees

Address:	600087
Website:	www.spicejet.com/Default.aspx

Hi all,

I had booked a flight from chennai to kochi to travel on august 22 nd, 2017. As i had booked the ticket on the wrong date, i wanted to cancel the booking. Had called up the spice jet help desk on the same day (22nd may). I was informed that a cancellation fee of rs 1000 shall be levied. (The total booking cost was rs 3500 for two people. It was booked in an offer timperiod.) they had also confirmed the cancellation fee shall remain rs 1000 till 48 hours before the flight departure.

I had called up help desk on 4th july and i was informed that the cancellation fee shall be rs 2500. When it was informed about my previous conversation, they apologized for the wrong information provided. It was confirmed that the cancellation cost shall remain as rs 2500.
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