Spice Jet Airlines — Injury to Infant- on-flight broken seat

Address:

Spicejet, 319, Udyog Vihar, Phase IV, Gurgaon, Haryana 122016

I Jivesh Anand with family travelled from Goa to Pune with SG-526, PNR S5QLYR on 22nd March 2022. Had a bad experience in the flight. The allocated occupied seat was completely broken, the image is enclosed.

I had booked a dedicated seat for my infant for ensuring comfort to him while travelling. However, situation gave me a terrible experience, when my son Madhur Anand got injured due to the broken seat. He fell down due the damaged cushion, fell on the floor. The image is enclosed.

This was evident and noticeable that the aircraft was not checked for maintenance before the boarding, by SPICEJET.

Such experiences are not expected in this serious profession and business. Else, the passengers are forced to raise the grievances and lose the interest.