Spice Jet Airlines — lapse in services

Address:

Agra, Uttar Pradesh, 282003

I was scheduled to be departed from jaipur to dubai via spicejet flight no sg57on 1st of march 2018sheduled to take off @9:40am, as i lived in agra, i travelled to jaipur for 5hours in night with my small kids n frd (Total group of 16people). On reaching at jaipur airport @5:40am, we came to know that our flight is being reshudled to 8:20pm. It was shocking to us as we were not prior informed, firstly they said it is due to some airport runway issue, but on enquiry we came to know that runaway was closed from 10:30am to 6pm on that day which was known earlier to the airline company. Than they said our flight was reshudled due to non availability of the plane which was got delayed. As with younger kids we got so much problem. On repeatedly asking about some other arrangements they totally refused as it is not their problem, finally after much arguments n halla gulla they provided us the accommodation @9:40am, we were at airport for nearly 3hrs, our kids slept over floor. And moreover our dubai tour get destroyed as our hotel n entire tour itenary was pre-booked, it cause us so metal agony as we r educated, having kids as young as 6-7 yrs and as old as 75 yrs as well as diabetic one. We searched for airport authority personnel but no one was there to help us, we think even we are doctors who faced such problems what a common man who is uneducated also can do in this country. There is no law n people are harrassed like this everyday. Kindly help us so these people should get a lesson