Spice Jet Airlines — late running of flights | |
I booked a flight from kolkata to hyderabad travel date: 24/03/2019. Flight number: sg750 The flight was scheduled at 9:50 am, but the flight actually departed at 4:00 pm. There was more than 6 hours delay in the journey and the customer care was not helpful at all. First, the flight was delayed to 12:50 pm which was informed about 16 hours before the journey. Then the flight kept on getting delayed till 4. Some of the delay information was given vis sms/email and there was no one in person to address the issue. Was this information helpful? | |
2 Comments | |
Comments
Dear Team,
I am very disappointed regarding your employee approach his way of communicating was very disaster please throughout this type of fellow from your area.
Uzzwal Kumar
[protected]
[protected]
I am very disappointed regarding your employee approach his way of communicating was very disaster please throughout this type of fellow from your area.
Uzzwal Kumar
[protected]
[protected]
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your text does not correspond to the text of the message regarding the delay:
By diling the telephone number of the customer service, the passenger is entitled to get full information
on the compensation and the procedure of the compensation, including the form and full address of the air carrier, which had delayed the flight..
If such information is absent for the passenger due to fault of the air carrier, the pasenger is entitled to report the incident with the date and supportng documents (eticket, messages from air carrier)
either to
(1) DGCA of the Ministry of civil aviation
(2) customers court
(3) office of public prosecutor in your city / town
for an exact legal action, which can be legally expected within 15 days.
The complaint on the delay of the authority can be submitted by the passenger to the higher ranking prosecutor -
Chief Public Prosecutor of the stare
or
office of Public Prosecutor General
with the request on the compensation from the government funds.