Spice Jet Airlines — Lock was missing from bag

saurabh parikh

from Chennai, Tamil Nadu

Address:	Gurgaon, Haryana, 122016
Website:	www.spicejet.com

I have travelled on 22nd January 2017 from Ahmedabad to Mumbai via SG 636 flight. I have checked in 2 luggage bags. One bag was locked. When I received my luggage at Mumbai Airport, the chain was broken from bag and lock was missing.
I immediately reported the complaint at Mumbai airport and luggage counter service executive had taken the pic of it and assured me that I will be getting a call and compensation because of their fault.
Next day I got the call from SpiceJet executive and I came to know they have changed my subject to lock was damaged instead of the lock was missing. And as per their policy, I won't get any compensation for if the bag was damaged.

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Feb 07, 2017

Updated by saurabh parikh It has been 7 days and still, my problem did not resolve. Customer care executives are not ready to give any explanation. And they don't even reply to my mails.