Spice Jet Airlines — luggage broken spicejet flight no. sg 3347 dated 31. 12.2019.

Address:

11/2, OLD PALASIA, Indore, Madhya Pradesh, 452002

FROM –
Dr. Kailash Sethi,
23, Silver Enclave,
!!/2, Old Palasia,
Indore (M.P.).
FROM –
Dr. Kailash Sethi,
23, Silver Enclave,
!!/2, Old Palasia,
Indore (M.P.).
Mobile [protected].
01.01.2020.
Dear Sirs,
Re – Broken luggage in Spice jet flight no. SG 3347 dated 31. 12.2019.
I am a regular air traveler. Yesterday i.e. 31.12.2019, I was coming from Indore to Guwahati with Indigo / Spice jet. The Spice jet sector was from Kolkata to Guwahati by evening flight no. SG 3347 dated 31. 12.2019. My luggage has been broken down (Pictures attached). While I was collecting luggage I found my bag was broken from wheel area and whole base where wheel are fixed (pictures attached). There was no spice jet attendant at conveyer belt area. With great difficulty and after a long wait in a winter night I was able to found a spice jet representative with help of airport security personnel. Firstly he did not want to be identifying himself and did not want to acknowledge the incidence. After an argument, he did register the case, but did not want to give a receipt. When I pressed to talk to superior officer, then and after interference of superior officer, he gave a receipt of broken luggage with an offer to settle claim in Rs. 300/-, which must be a joke of year. I did asked him & superior officer that can it be mended in Rs. 300/-, the reply was nil. An ordinary cloth zip bag will not come in Rs. 300/- what to talk a big bag with pulleys etc.
That is why I want to bring this case to your notice for settlement of the issue. Please look into the above matter and settle the issue amicably as soon as possible. I leave it on your fine sense of judgment.

01.01.2020.
Dear Sirs,
Re – Broken luggage in Spice jet flight no. SG 3347 dated 31. 12.2019.
I am a regular air traveler. Yesterday i.e. 31.12.2019, I was coming from Indore to Guwahati with Indigo / Spice jet. The Spice jet sector was from Kolkata to Guwahati by evening flight no. SG 3347 dated 31. 12.2019. My luggage has been broken down (Pictures attached). While I was collecting luggage I found my bag was broken from wheel area and whole base where wheel are fixed (pictures attached). There was no spice jet attendant at conveyer belt area. With great difficulty and after a long wait in a winter night I was able to found a spice jet representative with help of airport security personnel. Firstly he did not want to be identifying himself and did not want to acknowledge the incidence. After an argument, he did register the case, but did not want to give a receipt. When I pressed to talk to superior officer, then and after interference of superior officer, he gave a receipt of broken luggage with an offer to settle claim in Rs. 300/-, which must be a joke of year. I did asked him & superior officer that can it be mended in Rs. 300/-, the reply was nil. An ordinary cloth zip bag will not come in Rs. 300/- what to talk a big bag with pulleys etc.
That is why I want to bring this case to your notice for settlement of the issue. Please look into the above matter and settle the issue amicably as soon as possible. I leave it on your fine sense of judgment.
Awaiting your reply,
Thanking you in anticipation, sincerely yours
kailash sethi