Spice Jet Airlines — Luggage misplaced by airlines and still no response by them

Address:	Gurgaon, Haryana, 122016
Website:	www.spicejet.com

I was travelling on 14 july from mumbai to kolkata by spice jet flight sg-487 and my lugguge was lost by airlines as the lady in checking in counter was so involved n busy in takeing rs 200 extra lugguge charge and chit chatting with her collegues for same that she did not even cared that she booked my lugguge to delhi in some other customer name and now it been3 days i have recived no response from them and not my lugguge and i called there call centre and there representive nitin verma after makeing me wait for 15 minutes has only to say they r investigating on same n will respond soon.

I have my vaulable in my lugguge and it been sleepless nights for me and when i asked him to put me to his senior so i can have some response if they able locate my lugguge or not and to that also him answer is sorry cannot put through anyone and i need wait only.

This is horrible experince anyone can have and horrible answer from customer care what for they have put people there???