Spice Jet Airlines — luggage missing

Address:

1103, LILIUM ,SUDARSHAN SKY GARDENS, G.B ROAD, ANANDNAGAR, Thane, Maharashtra, 400615

Travelled in madurai - mumbai flight on 13.03.2020 (Sg6379). At mumbai (1800 hrs) couldn't find my check in luggage from the belt no.2. No spice jet representative was available during the period of luggage transfer in to the belt. After long waiting, and searching one person reported, complaint registered (Bomsg2025427m). Latter after reaching home at thane 2150 hrs received message that some other passenger taken away your luggage by mistake and he has handed over the same to airlines, come & collect now or it will be taken to custody. They have not allowed me to talk to their superior officer (Number not given). Hesitating to deliver the item to my home address & rudely insisting me to come & collect from their office at international airport.